RETURNS

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original
packaging. You'll also need the receipt or proof of purchase.
As our products are highly personalised and printed to order, we can only offer a replacement or store credit in the following circumstances:
  Wrong image printed - replacement
  defects in printing quality - replacement Except for the situation where the blurred image is caused by the user’s photo resolution being too low.
  Damage to frame, mat or glass - replacement

To start a return, you can contact us at csd@uniqpicture.com.au. Please note that returns will need to be sent to the following address:
291a Tooronga Road,Glen Iris, VIC 3146, Australia

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent
back to us without first requesting a return will not be accepted. Please note that if your country of residence is not Australia, shipping your
goods may take longer than expected.

You can always contact us for any return questions at csd@uniqpicture.com.au
Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that
we may evaluate the issue and make it right.


Refunds
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be
automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or
credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at csd@uniqpicture.com.au.